Our Organization

Arena Services operates and maintains North Bay’s indoor arenas: Boart Longyear Memorial Gardens, Pete Palangio Arena, and West Ferris Arena. These facilities are used year-round for sports, events, and community activities.

Day-to-day operations include ice rentals, bookings, cleaning, and maintenance. The arenas support a wide range of users, including hockey teams, skating clubs, minor sports groups, and community organizations.

Arena Services works closely with groups such as the North Bay Battalion, North Bay Lakers Hockey, North Bay Figure Skating Club, North Bay Minor Hockey Association, and West Ferris Ringette Association to support games, practices, and events.

The goal is to provide safe, well-maintained facilities where people of all ages can participate in sports, stay active, and take part in community events.

Arts, Culture & Recreation Services helps make North Bay an active, creative, and welcoming place to live. The department works with community groups, volunteers, and organizations to offer programs and events for people of all ages.

Services include planning and delivering City events, supporting local arts and cultural activities, and providing recreation opportunities for children, youth, adults, and seniors. The department also oversees parks, trails, sports fields, and facility bookings. Its work supports active transportation through the development of trails and pathways, as well as swimming programs, outdoor rinks, and other community activities.

Arts, Culture & Recreation Services works closely with community partners, including local service clubs, the YMCA, school boards, arts groups, and event organizers, to deliver programs and events. Its goal is to help people stay active, get involved, and enjoy their community while contributing to a welcoming and vibrant North Bay.

Building Services helps ensure buildings in North Bay are constructed and maintained in a way that protects public health and safety.

The department reviews and issues building permits, conducts inspections during construction, and ensures projects comply with the Ontario Building Code and City zoning requirements. Building Services also guides homeowners, builders, and developers through the building process, helping them understand requirements and ensuring construction meets applicable standards.

The department is also responsible for property standards enforcement, addressing buildings that are not properly maintained or do not meet minimum requirements for occupancy and use.

Building Services works closely with contractors, architects, developers, and other City departments, including Planning and Engineering, to support safe construction and well-managed growth in North Bay.

Community Development & Well-Being provides leadership, coordination, and planning support across the Community Services business unit.

This area includes the Director of Community Services and the Community Safety and Well-Being Planner. The Director is responsible for overall coordination and strategic direction across Community Services, helping guide programs, priorities, and service delivery. The Community Safety and Well-Being Planner leads community safety and well-being planning, including supporting the Community Safety and Well-Being Plan and working with partners to address local needs.

Together, these roles support collaboration across City departments and with community partners to align services and respond to community priorities.

The Economic Development Department supports business growth and creates opportunities for economic development in North Bay. Its work includes attracting investment, supporting local businesses, and encouraging community development.

The department assists businesses, investors, and community partners with a range of activities, including business growth, workforce development, immigration support, marketing, and the sale of municipal land. It also attracts and supports film and television productions, promotes trade and export opportunities, and supports the development of key economic sectors.

Economic Development works closely with local businesses, investors, government partners, and community organizations to promote North Bay as a place to live, work, and invest. Its efforts focus on supporting job creation, encouraging innovation, and strengthening the local economy.

North Bay Fire and Emergency Services provides all-hazards emergency response and fire protection to more than 52,000 residents across a 315-square-kilometre area.

The department responds to a range of emergencies, including fires, vehicle collisions, hazardous material incidents, technical rescues, and medical calls. Its responsibilities also include conducting fire inspections, reviewing fire safety plans, and delivering public education programs to help prevent emergencies and reduce risk. Education, prevention, and emergency preparedness are important parts of its work to help keep the community safe and informed.

North Bay Fire and Emergency Services works with other City departments, residents, businesses, provincial agencies, and community organizations to support fire safety and emergency preparedness throughout the community.

Parks is responsible for the care and maintenance of North Bay’s parks, beaches, and outdoor spaces.

The department manages 73 parks, 42 lake accesses, and 10 public beaches, along with playgrounds, sports fields, trails, and event spaces. Its responsibilities include keeping these areas clean, well-maintained, and ready for public use. Parks also supports community events such as Canada Day and the Santa Claus Parade, issues permits for activities such as weddings and tournaments, and maintains key public spaces, including downtown areas and waterfront parks.

Parks works with community groups, volunteers, and City partners to maintain welcoming and accessible outdoor spaces. Its goal is to support recreation, community connection, and quality of life throughout North Bay.

Planning Services guides growth and development in North Bay, supporting a well-planned and connected community.

The department develops and manages policies and plans that guide land use, including the Official Plan and Zoning By-law. Its responsibilities include reviewing development applications, conducting planning studies, and providing guidance on projects to ensure they meet City requirements. Planning Services also supports community planning initiatives, heritage preservation, and environmental protection, helping balance development with long-term sustainability.

The department works with property owners, developers, community groups, and other City departments, while involving the public through consultation and engagement.

Planning Services aims to support responsible growth, protect important natural and cultural features, and maintain a high quality of life in North Bay.

Finance supports the City of North Bay’s operations through budgeting, financial planning, and customer service.

The department manages key financial services, including the City budget, payroll, accounts payable and receivable, tax administration, procurement, and asset management. Its responsibilities also include financial reporting and ensuring compliance with legislative requirements. The Customer Service Centre provides assistance to residents, businesses, and visitors through a range of centralized services.

Finance works closely with City departments, local boards, and community partners to support the delivery of municipal services. Its goal is to manage public funds responsibly, provide reliable service, and maintain the City’s financial health.

Human Resources supports the City of North Bay in building and maintaining a strong, engaged, and effective workforce.

The department provides leadership and support in areas such as recruitment and retention, labour and employee relations, training and development, compensation, health and safety, and workplace wellness. Its responsibilities also include employee benefits and pension administration, attendance and disability management, employee records, and ensuring compliance with applicable legislation.

Human Resources also provides advisory and support services to City departments, local boards, and service partners.

The department works closely with employees, unions, municipal departments, and external agencies to support a positive and effective workplace. Its goal is to foster a healthy, inclusive, and productive work environment that enables employees to deliver quality services to the community.

Legal and Legislative Services supports the City of North Bay’s governance, accountability, and compliance with legislative requirements.

The division includes the Office of the City Clerk and Legal Services, as well as By-Law Enforcement and the Provincial Offences and Court Administration Centre. Each area has distinct responsibilities in supporting municipal operations.

Legal Services provides advice to protect municipal interests and support compliance with applicable laws. By-Law Enforcement is responsible for enforcing City by-laws and working with enforcement partners. The Office of the City Clerk supports City Council, administers municipal elections, and manages statutory responsibilities such as records management, vital statistics, and freedom of information requests. The Provincial Offences and Court Administration Centre administers provincial offence matters, including court operations, charge processing, prosecutions, and fine collection.

The division works with City departments, service partners, and provincial and federal agencies to support effective governance and service delivery. Its work helps promote transparent decision-making, responsible administration, and accessible public services.

Strategic Initiatives leads key city-wide projects and supports innovation, collaboration, and continuous improvement across the organization.

This area includes the Director of Strategic Initiatives, Information Systems, and Communications. Together, these teams work with City departments to coordinate and implement projects that improve service delivery, efficiency, and organizational effectiveness.

Responsibilities include supporting internal and public communications, providing technical services to City departments and municipally funded partners, and coordinating applications for provincial and federal funding. Strategic Initiatives also supports the implementation of corporate priorities, including organizational improvement and modernization projects.

The area works closely with City departments, service partners, boards and commissions, community stakeholders, residents, and funding agencies. Its goal is to support a modern, efficient, and forward-looking organization that delivers effective services to the community.

Engineering Services is responsible for planning, designing, and managing the City of North Bay’s municipal infrastructure.

The department oversees a wide range of infrastructure projects, including roads, watermains, sewers, bridges, and culverts. Its work includes design, construction oversight, environmental assessments, pre-engineering surveys, and project management.

Engineering Services also manages infrastructure asset data, traffic engineering, development and utility approvals, and servicing requests for private property. The department responds to public inquiries and provides technical information, including maps and drawings.

The department works closely with other City departments, regulatory agencies, utility companies, developers, contractors, consultants, and members of the public. Its goal is to maintain and improve municipal infrastructure to support growth, reliability, and quality of life in North Bay.

Environmental Services manages the City of North Bay’s waste management and environmental programs.

The department oversees the operation of the Merrick and Marsh Landfill sites, the Household Hazardous Waste Depot, and curbside waste collection services delivered through a contracted provider. Its responsibilities also include landfill operations, including leachate treatment, and waste diversion programs aimed at reducing the amount of material sent to landfill.

Environmental Services also supports environmental compliance, provides technical and consulting support on waste and environmental matters, and works with neighbouring municipalities on shared waste management services.

The department works closely with regulatory agencies, contracted service providers, the Waste Resources Liaisons Committee, and surrounding municipalities. Its goal is to manage waste responsibly, reduce environmental impacts, and support sustainable practices throughout North Bay.

Facilities oversees the operation, maintenance, and improvement of key municipal buildings and assets.

The department is responsible for ensuring these facilities are well-maintained, functional, and accessible for public use. Its work includes maintenance planning, capital project management, budgeting, energy efficiency initiatives, and health and safety coordination.

Facilities also supports the operation of major sites such as City Hall, King’s Landing, arenas, fire stations, and the Aquatic Centre, which is operated in partnership with the YMCA. The department also oversees the City’s marina operations, including docking services, seasonal operations, and supporting amenities.

The department works closely with other City departments, community partners, residents, and visitors to support the effective use of municipal facilities. Its goal is to provide reliable, well-maintained spaces that support community life, recreation, and civic services throughout North Bay.

Fleet Management oversees the procurement, maintenance, and life-cycle management of the City’s vehicles and equipment.

The department supports the operations of many City departments, including Roads, Parks, Wastewater, Water, Transit, Environmental Services, and Fire and Emergency Services. Its responsibilities include acquiring, maintaining, and disposing of vehicles and equipment, as well as managing Central Stores operations.

Fleet Management operates on a full cost-recovery model, tracking vehicle performance, planning replacement schedules, providing driver safety training, and ensuring compliance with regulatory standards. Usage rates are also assigned to departments based on their vehicle and equipment needs.

The division works closely with City departments, suppliers, regulatory agencies, and equipment operators to support efficient service delivery. Its goal is to maintain a safe, reliable, and cost-effective fleet that supports essential municipal services throughout North Bay.

Parking Operations is responsible for managing and maintaining North Bay’s on-street and off-street parking system.

The department oversees day-to-day operation, maintenance, and planning of the City’s parking program. Its responsibilities include managing parking meters, maintaining parking lots, collecting and processing parking fees, and administering the monthly parking rental program.

Parking Operations works closely with other City departments, the Downtown Improvement Area, local businesses, residents, and visitors to support effective parking management. Its goal is to provide a convenient and well-managed parking system that supports downtown activity, accessibility, and economic growth in North Bay.

Roads is responsible for the development, maintenance, and operation of North Bay’s transportation network, including roads, bridges, sidewalks, and related infrastructure.

The department manages more than 800 lane kilometres of roads, approximately 320 kilometres of surface drainage systems, more than 150 kilometres of sidewalks, over 55 signalized intersections, and more than 5,400 streetlights. Its work includes roadway and drainage maintenance, ditching, street sign installation and upkeep, pavement markings, traffic signal maintenance, and street lighting.

Seasonal operations, including snow removal, sanding, and salting, are also key responsibilities, helping maintain year-round mobility and meet Provincial Minimum Maintenance Standards.

Roads works closely with other City departments, contractors, community partners, and provincial agencies. Its goal is to provide a reliable, well-maintained transportation system that supports safe travel, economic activity, and quality of life in North Bay.

Storm Sewers is responsible for the maintenance, cleaning, and repair of North Bay’s stormwater infrastructure.

The department maintains and repairs storm sewers, manholes, and catch basins, helping ensure stormwater flows properly through the system and to property lines. Its work also includes service connections, storm sewer restorations, and related infrastructure repairs. In addition, staff support the installation and maintenance of fire hydrants, including keeping them accessible year-round.

Storm sewer work is carried out by Water and Wastewater staff and funded through the City’s operating budget rather than user fees.

The area works closely with other City departments, contractors, external agencies, and North Bay Fire and Emergency Services. Its goal is to manage stormwater effectively, reduce flooding risks, and maintain reliable municipal infrastructure throughout North Bay.

Transit provides public transportation services in North Bay, including fixed-route transit, Para Bus, and school crossing guard services.

The department operates and coordinates daily transit services, including scheduling, routing, and dispatching. Its responsibilities also include maintaining transit stops, shelters, and terminal facilities. Para Bus provides accessible transportation for individuals with physical disabilities. Transit also manages crossing guard operations at 15 locations to support safe school crossings for children up to Grade 8.

Transit works closely with other City departments, provincial agencies, community organizations, and residents to support effective and accessible transportation services. Its goal is to provide safe, reliable, and accessible transportation that supports mobility, reduces congestion, and connects the community throughout North Bay.