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What to Do During a Postal Disruption

The Canadian Union of Postal Workers (CUPW) began strike activity on Nov. 15. We ask that you avoid mailing payments or other time-sensitive documents.

Paying Bills, Fines, and Parking Tickets

You are still responsible for paying bills, fines, and parking tickets on time. Here are alternative ways to make payments:

In-Person Payments

  • Customer Services Centre: First Floor, City Hall, 200 McIntyre St E. Open 8:30 a.m. to 4:30 p.m., Monday to Friday.
  • Provincial Offences Court: Second Floor, City Hall, for provincial offences fines. Open 8:30 a.m. to 4:30 p.m., Monday to Friday.

 

After-Hours and Drop-Off Payments

  • Payments can be dropped off by cheque (please avoid using cash) at:
    • City Hall mail slot to the left of the front doors, 200 McIntyre St E.
    • The Customer Service Centre also provides document pick-up for citizens and community partners.

Water Billing

  • View your current water bill and sign up for e-billing through the City of North Bay’s e-services.
  • Payment is still required by the due dates:
    • December bill will be due on Dec. 30.
  • Payments can be made at your financial institution, the Customer Service Centre at City Hall (by cash, cheque or Interac), through monthly pre-authorized payments, or via online banking.
  • Customers can pick up a paper copy of their water bill at Customer Service.
  • To manage the high volume of requests, we will not be sending individual bills by email. If you'd like to receive your bills electronically, please sign up for e-billing.

Tax schedules:

  • The 2025 pre-authorized payment plan schedules are available for pickup at City Hall.
  • Need your monthly payment amount? You can call Customer Service for assistance. For accounts without adjustments this year, you can calculate your payment by dividing your 2024 total taxes by 12.
  • Once the postal strike ends, schedules will be mailed out.

Other Correspondence

  • For non-bill correspondence, please drop it off at the relevant municipal customer counter between 8:30 a.m. and 4:30 p.m., Monday to Friday.