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Paperless Water Billing

Switch to Paperless and Win!

To promote paperless billing, the City of North Bay is offering residents the chance to win a year's worth of water bill savings. 

North Bay water customers who sign up for eBilling before 12:01 a.m. on December 15, 2023, can choose to be entered into a draw to win a credit on their account of $1,100, which is the equivalent of the average annual residential water bill for households consuming 14 cubic meters of water monthly. Customers who are already enrolled in eBilling can log in to their account and sign up to participate in the contest. 

To participate, residents can simply opt for paperless billing when accessing their eServices Account. Those who do not yet have an eServices account must create one and choose the paperless water billing option during registration. The contest winner will be randomly selected by a computer in mid-December and will receive notification via email. 

Choosing paperless billing allows residents to conveniently manage their water accounts online, offering easy access to view balances, check payment statuses, and compare statements across different billing cycles.  

The benefits of eBilling extend beyond convenience; it significantly reduces paper waste and is environmentally responsible while also translating into cost savings.  

Currently, only about 5,700 customers, representing about 33 percent of the City's water users, receive electronic bills. This means the City sends out approximately 11,200 paper bills each month, incurring an estimated annual postage cost of $125,000. Transitioning to eBilling allows the City to redirect these funds towards other initiatives.  

Win Your Water Contest Rules

Click here for all the details.  

Win Your Water Contest Rules

Sign up for eBilling

eBilling is a secure and easy way to access your Water Account information online. There are no more printouts to manage and you will be able to compare statements from one billing cycle to another.

To opt in for eBilling, you need to register for an eServices Account.

  1. Visit
  2. Click on the “Register” link in the top right corner of the page and follow the on-screen instructions to create your profile and validate your account with the email address provided.
  3. Login by clicking the “Login” button in the top right Corner and add your account. (To add a Water Account, you will need your input your Account Number and Name exactly how it appears on your water bill.)

Once you have registered, or if you already have an eServices Account, simply follow the prompts once you have logged into your account in order to sign up for paperless water billing. Each account enrolled receives a one-time $5.00 rebate.