The Customer Service Centre is conveniently located on the main floor of City Hall at 200 McIntyre Street East. The Centre provides a centralized location for the public to obtain information, ask questions or provide comments about City services and programs. A team of dedicated customer service professionals provide a variety of front line services through various channels including: telephone, email, in-person and by mail. The Customer Service Centre is open Monday to Friday from 8:30 am to 4:30 pm (closed on statutory holidays).
Update October 30, 2023: At the Special Meeting of Council on October 30, 2023, North Bay City Council approved a review of the Residential Rental Housing Licensing By-law and the City’s Zoning By-law regarding Boarding, Lodging, and Rooming houses; and approved a pause to the current Residential Rental Housing Licensing By-law Program until the review is completed.
During the pause in the Licensing program property owners will continue to be required to abide by all existing City By-laws, including but not limited to the Property Standards, Clean Yards, Parking, and Noise By-laws. In addition, property owners are required to comply with the Ontario Fire Code and Ontario Building Code.
The Alcohol and Gaming Commission of Ontario (AGCO) authorizes municipalities to provide local charities, non-profit organizations, and other eligible organizations with lottery and gaming licenses. Learn more at www.agco.ca
City staff must follow the AGCO Lottery Licensing Policy Manual to issue and administer charitable gaming licenses.