Asset Management - Community Input
Help shape the City of North Bay’s Asset Management Plan
The City of North Bay is currently updating its Asset Management Plan (AMP) in line with Ontario Regulation 588/17: Asset Management Planning for Municipal Infrastructure. This plan is a key tool in guiding how we manage, maintain, and invest in the infrastructure that supports daily life in our community—both now and in the future.
As part of this update, we want to hear from you. Your input will help ensure that City assets — such as roads, water systems, parks, and public facilities — are managed in a way that reflects community priorities and expectations.
When we talk about “assets,” we mean all the physical things the City owns that help deliver services to the community. That includes the roads you drive on, the sidewalks you walk on, the pipes that bring clean water to your home and carry wastewater away, and the storm drains that help prevent flooding. It also includes our parks and trails, recreation and community facilities, public transit, even parking lots.
All of these things work together to support our quality of life in North Bay. They keep us safe, healthy, active, connected, and moving — and managing them properly helps protect the value of these public resources now and into the future.
Asset management is the process the City uses to take care of everything it owns and operates — the things that help keep North Bay running smoothly. It’s about making smart decisions when it comes to maintaining, fixing, and planning for the future of our infrastructure. This ensures that the services you count on today — like clean drinking water, safe roads, reliable transit, and accessible parks — are available and well-managed for years to come.
Levels of service are not about day-to-day operations like how often snow is cleared, the number of available staff, or garbage pickup schedules.
Instead, levels of service are assessed by what services the City provides to residents and whether the assets and infrastructure can reliably deliver those services.
The updated 2025 Asset Management Plan will define levels of service based on two key perspectives:
- Community Level of Service – what residents expect and experience
- Technical Level of Service – how assets are performing and meeting standards
Your feedback helps us align our infrastructure goals with the expectations and experiences of North Bay’s residents.
We’re focusing on eight key service areas that form the foundation of municipal life in North Bay:
These categories are also the basis for our public survey — your input in each area will directly shape the updated Asset Management Plan.
Results Are In: Asset Management Plan Survey
The City of North Bay recently conducted a four-week online Asset Management Plan survey, which closed on July 31, 2025. A total of 1,675 residents participated, providing valuable feedback on the City’s assets, including roads and sidewalks, water, wastewater, stormwater, parks and trails, facilities, transit, and parking lots.
The survey offers a snapshot of community sentiment that, combined with technical data, will help inform future City decisions. Key themes that emerged include the importance residents place on the City’s roads and sidewalk infrastructure and its drinking water.
Key Takeaways
- 62% support improving services
- 31% prefer to maintain current levels
- 7% would like to see a reduction
- Roads and sidewalks are the top area of concern, with 44% wanting more improvements
- Residents expressed overall satisfaction with drinking water, wastewater, stormwater, parks & trails, facilities, and parking
Survey Highlights
- Roads & Sidewalks – 26% satisfied | 44% dissatisfied
- Drinking Water – 73% satisfied | 11% dissatisfied
- Wastewater – 64% satisfied | 7% dissatisfied
- Stormwater – 51% satisfied | 17% dissatisfied
- Parks & Trails – 65% satisfied | 11% dissatisfied
- Facilities – 45% satisfied | 15% dissatisfied
- Transit Infrastructure – 16% satisfied | 26% dissatisfied
- Parking Lots & On-Street Parking – 46% satisfied | 18% dissatisfied
More than 700 comments were also submitted. These will be summarized in the upcoming AMP update to Council later this year.
Asset Management Survey Results
Thank you to everyone who shared their feedback The City of North Bay has compiled the results from our recent Asset Management Plan survey. You can view the survey findings here and see what residents had to say about roads, sidewalks, water systems, parks, transit, and more.
Prize Winners
Congratulations to the six residents who each won a $100 Hello Gift Card for the Downtown Improvement Area:
- Daniel M. L.
- Shawn S.
- Robert E.
- Terri Mc.
- Paul D.
- Ann W.
Asset Management
Learn how the City uses asset management to make smart, cost-effective decisions about maintaining and renewing public infrastructure — helping to ensure safe, reliable services now and into the future.
Current City Projects
Discover how the City is investing in North Bay’s future through infrastructure projects — from roads and water systems to recreation and community facilities.
Municipal Budgets
Each year, City Council approves an operating and capital budget that outlines how your tax dollars are invested to maintain and improve services.