Go to Getting to know your new Meter
I have created an account on the e-Services Web Portal and did not receive a confirmation email. What is my next step?
Check your spam or junk folder.
I have forgotten my password. How do I reset it?
Go to the Login Screen and click on the Forgot My Password Link.
Can I have multiple accounts?
Yes. Click on Add Water Account
Can I remove an account?
Choose the property you wish to delete and click on Delete to the right of the property.
Under Usage Profile it indicates continuous or intermittent. What does that mean?
You will get one of the three messages noted below for each day’s consumption?
What are the most common leaks in residential homes?
Hot water tanks, toilets, shower heads, irrigation systems, taps, hose bibs, water using appliances and water purifiers. If you can’t locate the leak, hire a licensed plumber to assist you.
If I have a leak will I be charged for the additional water that went through the meter?
Yes, all water that runs through the meter is billable. It is imperative that property owners monitor, identify and repair leaks.
I have been using my water but my profile shows “No Consumption”. Why?
It is difficult to provide an answer to this question without troubleshooting with City Staff. Please call the Customer Service Centre at 705-474-0400 and ask to speak to a Water Billing Clerk.
Why can’t I see the history of my water consumption?
Has your Meter Interface Unit been changed? If so, the previous history will not be available. If not, please call the Customer Service Centre at 705-474-0400 and ask to speak to a Water Billing Clerk.