Frozen Water Pipes

If you suspect you have a frozen water service, please contact our 24/7 Public Works Dispatch at 705-474-4340.  City crews will be dispatched to investigate at no charge.

If the frozen water pipe affecting you is on City property, there is no charge for City crews thawing the pipe one time only. Subsequently, if the pipe refreezes, property owners may be authorized to enter into a Water Service Agreement.

Thawing of a frozen water pipe on private property is the responsibility of the property owner. The City in 2024 charges a flat fee for thawing of water service of $400 during regular hours, or $680 after hours, for a maximum of three hours, successful or not. Property owners can also opt to hire a contractor. Homeowners will be required to pay for consumption should they choose to run their water to prevent the service from refreezing. Water used to prevent freezing will be billed according to the most current by-law rate. 

Property owners who are considering excavating to correct water service issues on private property are advised to contact our Public Works department in advance at 705-474-4340 for further investigation.